Refund Policy

Refund Policy

At Step with Us, our writers are committed to ensuring 100% client satisfaction, and we strive to meet and exceed their expectations. We value our clients’ trust and prioritize their contentment above all else. While we endeavor to fulfill all requirements, there are instances where clients may request a refund. We outline our refund policies below for transparency and clarity:

Delayed Orders:

If we fail to deliver an order on time or meet the specified deadline, and the client is unable to utilize the provided content, a full refund will be issued.
If delivery is delayed but the client can still accommodate the revised timeline, a partial refund based on the delay duration may be granted.

Low-Quality Paper:

Clients who identify plagiarism in the delivered paper are encouraged to request a revision initially. If the deadline has lapsed, proof of plagiarism must be provided for a refund consideration.
If the delivered document does not meet the client’s specified requirements, a refund will be provided accordingly.
If the client remains dissatisfied after the revision process, a refund percentage will be determined based on mutual agreement.

Non-Delivery:

In the event of non-delivery within the stipulated deadline and no communication from our end within 2 days, clients are entitled to request a cash refund.

Erroneous Charges:

Clients who notice double or incorrect charges on their invoices can request a refund for the excess amount.

Handling Order Mishaps:

Clients experiencing any issues with their orders are encouraged to directly contact our company for resolution rather than involving third parties.
Contacting third parties without notifying the company will be considered a breach of contract, and appropriate actions will be taken.

We encourage open communication and prompt resolution of any concerns to ensure a positive experience for our valued clients.